Shipping policy

Shipping & Delivery Policy

Last Updated: 02 February 2026

This Shipping & Delivery Policy (“Policy”) governs the shipment, delivery, pickup, and replacement of orders placed with Eastcoast (“Company”, “we”, “us”, “our”). By placing an order, the customer (“you”, “user”, “consumer”) agrees to be bound by the terms of this Policy.

1. Delivery Coverage

1.1 Eastcoast delivers within select serviceable areas based on logistics feasibility.
1.2 Delivery availability is determined at checkout and may vary depending on location, demand, and operational constraints.

2. Estimated Time of Arrival (ETA)

2.1 Standard delivery ETA is within 24 hours of order placement within the same city or by 10:00 PM on the next day, whichever is earlier, subject to delivery location.
2.2 Timelines are indicative and may change due to traffic, weather conditions, regulatory checks, operational limitations, or third-party logistics constraints.

3. Instant & Scheduled Delivery

3.1 Instant delivery or delivery at a customer-preferred time is fulfilled via third-party delivery platforms, where available.
3.2 Charges for such services shall be as per the third-party platform and borne entirely by the customer.
3.3 Free delivery may be extended up to two (2) times within a six (6) month period, or during emergencies, strictly at the discretion of Eastcoast.

4. Order Dispatch & Cancellation

4.1 Once an order is shipped or dispatched, it cannot be cancelled under any circumstances.
4.2 Orders confirmed and dispatched are treated as final due to the perishable nature of the products.

5. Delivery Attempt & Maximum Wait Time

5.1 The delivery partner shall wait at the delivery location for a maximum of 10 (ten) minutes.
5.2 If the customer is unavailable:

  • The parcel may be handed over to the watchman/security, or

  • Left at the customer’s doorstep, at the delivery partner’s discretion.
    5.3 A call or message may be attempted; however, contact is not mandatory.

5.4 Upon completion of delivery as above, Eastcoast shall not be responsible for loss, theft, or misplacement.

6. Customer Availability & Responsibility

6.1 Customers must ensure availability at the delivery address during the delivery window.
6.2 If the person who placed the order is not present and the parcel is received by another individual, Eastcoast shall not be liable for any loss, theft, or dispute thereafter.

7. Failed Delivery, RTO & No Refund

7.1 If the delivery partner reaches the address and the customer is not available, resulting in Return to Origin (RTO):

  • No refund shall be issued

  • No replacement shall be provided
    7.2 Such cases are treated as failed delivery due to customer unavailability.

8. Address Change During Transit

8.1 Any request to change the delivery address after dispatch is:

  • Chargeable, and

  • Subject to operational feasibility
    8.2 Eastcoast reserves the right to reject such requests to ensure food safety and delivery integrity.

9. Pickup Orders – Mandatory Collection Timeline

9.1 All self-pickup orders must be collected on or before 6:00 PM on the next calendar day from the date of order confirmation.
9.2 Failure to collect within this timeframe shall result in:

  • Automatic forfeiture of the order

  • No refund

  • No replacement
    9.3 This condition is mandatory due to the perishable nature of food items and compliance with FSSAI food safety standards.

10. Replacement Orders – Shipping & Delivery

10.1 Shipping of replacement orders is strictly subject to product availability.
10.2 Replacement delivery may occur:

  • On the same day, or

  • On the next available delivery date, depending on stock and logistics feasibility.
    10.3 Customers shall be informed of the replacement delivery timeline through official communication channels.
    10.4 Approved replacement orders are treated as instant delivery orders and shall be dispatched on priority basis, subject to operational feasibility.
    10.5 No replacement shall be initiated in cases where the original order is non-eligible as per the Refund & Return Policy.

11. Delays & Communication

11.1 In case of unavoidable delays due to operational, weather, or regulatory reasons, updates may be shared through official WhatsApp communication channels.
11.2 Delays caused by third-party delivery platforms are not the responsibility of Eastcoast.

12. Third-Party Delivery Disclaimer

12.1 Deliveries executed via third-party platforms are governed by their respective terms and conditions.
12.2 Eastcoast shall not be liable for missed deliveries, service failures, or delays attributable to third-party providers.

13. Abuse, Misconduct & Safety

13.1 Any abuse, harassment, intimidation, or misconduct toward delivery personnel shall result in:

  • Immediate service denial

  • Possible permanent restriction of future orders
    13.2 Eastcoast maintains a zero-tolerance policy toward delivery partner abuse.

14. Packaging & Food Safety

14.1 All products are packed hygienically in compliance with FSSAI food handling and safety regulations.
14.2 Responsibility for product safety transfers to the customer upon successful delivery or pickup.

15. Non-Liability Clause

15.1 Eastcoast shall not be liable for:

  • Theft, loss, or damage after delivery or pickup

  • Misplacement by security staff, neighbors, or third parties

  • Customer unavailability

  • Delays or failures caused by third-party delivery platforms

16. Policy Modification

16.1 This Policy may be revised, updated, or modified at any time without prior notice.
16.2 The version in force at the time of order placement shall prevail.

17. Governing Law & Jurisdiction

17.1 This Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and applicable FSSAI regulations.
17.2 Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in India, with territorial jurisdiction limited to the city/state of Eastcoast’s registered operations, unless otherwise mandated by law.

18. Contact Information

For shipping, delivery, pickup, or replacement-related queries:

Eastcoast
📧 eastcoast_fresh@outlook.com
📞 8919599847 | 6304076069